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Late Payment
Policy
Payments received after the due date noted on your
confirmation/invoice are subject to a late fee.
Heinz Ulm Internetworking reserves the
right to cancel your seat reservation and make it available to another student
if your payment is not received by the due date specified on your
confirmation/invoice. However, if a seat
is still available and the late payment fee has arrived on our account in time,
we will re-instate your class seat.
The late
payment fee is 1.5 % of the total amount due, with a minimum fee of $100 US Dollars
(for classes conducted by our US
LLC), or a minimum of €100 Euro + VAT *1 (for classes conducted by our German company).
Class Date/Location
Change Policy
Class date and/or location change requests are
subject to change fee.
Due to the amount of students requesting date and/or location changes,
Heinz Ulm Internetworking has been forced to implement a change fee. All change requests are subject to seat
availability and must be finalized no
later than 30 days prior to your original class start date. To be finalized, a new date and/or location
must be selected and approved for availability and payment of the applicable
change fee must have arrived on our account.
The class change fee is $200 US Dollars (for classes
conducted by our US
LLC),
or €200 Euro + VAT *1 (for classes conducted by our German company).
Substitution Policy
Substitution requests are
subject to change fee.
Requests for substitutions will be permitted when both
registrants are
employed by the same organization, the payment has been made, the
new student meets the class prerequisites and we have received the
complete questionaire form (from our download section).
The substitution fee is $200 US Dollars (for classes
conducted by our US
LLC),
or €200 Euro + VAT *1 (for classes conducted by our German company)
for each substitution.
To be finalized the applicable substitution fee must have arrived on our account. Requests must be made in writing via fax or email by the original registrant .
Refund Policy
Refund requests are
subject to refund fee.
Requests for refunds will be honored if cancellations meet the
deadlines as on our registration foms. Requests should be sent in
writing via fax or email. There will be a service charge for
cancellation
refunds.
There are no refunds for no-shows or if you leave the class earlier or if you show up in the class late. NO EXCEPTIONS.
POD Maintenance Policy
If POD (workgroup) is not 'write erased' we charge a fee.
3 week students have a free VPN week for
more hands-on practice. At the end of this period all devices (except
Terminalserver and
FRswitch) have to be 'write erased' by the student. We will charge $20 per device should we have to do it or if we must
do a password recovery.
We will also stop any support for the student !!!
*1 The VAT in Germany currently is 19 % !
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